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Analysis medical therapeutic communication training evaluation at Regional Hospital of Dr. Pirngadi, Medan City


Introduction: Medical therapeutic communication training is conducted at Dr. Pirngadi Regional Hospital, Medan City in order to allow doctors to improve their skills with regard to therapeutic communication. However, a failure to carry out this training evaluation in an optimal manner means that the hospital management has been unable to get a picture of any weaknesses in the training. This study aimed to analyze the evaluation of training at RSUD Dr. Pirngadi, Medan City.

Methods: This study was a qualitative research carried out at Dr. Pirngadi Regional Hospital, Medan City. Ten respondents were selected by means of the snowball method. Data was analyzed using thematic analysis.

Results: An evaluation of medical therapeutic communication training at a hospital was conducted by looking at the number of training participants in order to meet the needs of hospital accreditation standards, which forms the basis for conducting medical therapeutic communication training in hospitals.

Conclusion: Evaluation of the training conducted was not effective enough to indicate the absorption of the training participants of the material provided. This is because the training needs analysis stopped at organizational analysis and was conducted using a demand-led approach. Therefore, it is recommended that the Hospital Education and Training Sector carry out training needs analysis at the Task analysis stage and use a training-centered Approach. Additionally, complementing the training material with pre-test, post-test, and simulation questions will allow the training evaluation to achieve the second level of the Kirkpatrick Model of training evaluation, namely learning.


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How to Cite

Lubis, A. M., Zulfendri, Syahri, I. M., & Rochadi, R. K. (2024). Analysis medical therapeutic communication training evaluation at Regional Hospital of Dr. Pirngadi, Medan City. Bali Medical Journal, 13(1), 377–382.




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Arfah Mardiana Lubis
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Isyatun Mardhiyah Syahri
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R. Kintoko Rochadi
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